Espresso and Coffee Solutions Pty Ltd (ECS) is the Australian and New Zealand distributor of Tea Forte products. ECS is committed to ensuring that you are aware of and satisfied with how information about you is collected and used. This privacy policy details what types of information we collect and for what purposes.

Unless we are required to do so by law, we will not rent, sell or trade your personal information to any third party. We may send updates and promotional offers to your email address if you provide it to us when making a purchase or when you sign-up to receive our newsletter or other communications. If you do not wish to receive updates or promotional offers and wish to be permanently removed from our list please visit unsubscribe.

We also collect phone numbers and address details during the ordering and purchasing process. We use phone numbers solely in cases where an issue arises with an order and use address details to facilitate delivery of purchased products. When a purchase order is placed with us, we collect credit card information which we use solely to process your order. We use industry standard (SSL) encryption to ensure that your payment information is kept confidential. We do not retain credit card numbers for future orders and we never share any payment information with any third party, other than the credit card processing company. Please note that we will never ask for your credit card information via email or any online chat program. If someone contacts you asking for credit card information claiming to be from Tea Forté or ECS, please contact us directly on 03 5295 1992 or email us at customerservice@teaforte.com.au

We may use digital analytics tools to help us understand how our web site is being used and may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners or other parties for research purposes. In other words, we will not specifically identify you or tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased each product and may use the output from digital analytics programs to identify trends and behaviours.

We use “web server logs” and "cookies" to track user behaviour on our website in order to improve our website performance and track the effectiveness of our marketing campaigns. In the future, we may use this information to personalise your experience with our online store. However, we only analyze this data in aggregate and do not tie browsing behavior back to individual customer names. In accordance with the Children's Online Privacy Protection Act, ECS does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.

Since offerings and technologies change, we reserve the right to change, modify, add to or remove portions of our Privacy Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via email. Please periodically review our Privacy Policy for changes.

If you have any questions or concerns about our privacy policy, please contact us at customerservice@teaforte.com.au